2005 Complaint Ratios for Various Insurance Companies

2005
Company Name Number of
Complaints
Premiums Complaints per
million of premium
Auto
Allied Prop & Cas Ins Co 10 34,379,000 0.29
Allstate Ins Co 12 21,430,000 0.56
American Family Mut Ins Co 26 87,382,000 0.30
Farm Bureau Mut Ins Co 24 86,667,000 0.28
Farmers Ins Co Inc 10 21,757,000 0.46
Grinnell Mut Reins Co 11 42,190,000 0.26
Nationwide Mut Ins Co 23 66,155,000 0.35
Progressive Cas Ins Co 25 119,956,000 0.21
State Farm Mut Auto Ins Co 51 230,271,000 0.22
Homeowners
 Allied Prop & Cas Ins Co  13 25,432,000 0.51
 American Family Mut Ins Co 11 42,842,000 0.26
Farm Bureau Mut Ins Co 13 27,786,000 0.47
State Farm Fire And Cas Co 20 110,487,000 0.18
Health
Aetna Life Ins Co 10 11,611,000 0.86
Bankers Life & Cas Co 22 41,213,000 0.53
Connecticut General Life Ins Co 17 3,057,000 5.56
Conseco Health Ins Co 38 28,710,000 1.32
Conseco Senior Health Ins Co 21 6,867,000 3.06
Coventry Health Care of IA Inc 31 144,851,000 0.21
Mega Life & Health Ins Co The 13 8,013,000 1.62
Principal Life Ins Co 27 133,311,000 0.20
Time Ins Co 16 29,965,000 0.53
United Healthcare Ins Co 51 153,460,000 0.33
Wellmark Health Plan Of IA Inc 18 275,951,000 0.07
Wellmark Inc 277 1,795,434,000 0.15
Life
Amerus Life Ins Co 11 90,983,000 0.12
Bankers Life & Cas Co 22 42,753,000 0.51
Conseco Life Ins Co 23 2,161,000 10.64
ING USA Annuity and LIfe Ins Co 13 443,029,000 0.03

 

Important Note: Because companies often operate subsidiary companies with similar names for different market segments, sometime consumers misidentify the company against which they are filing a complaint.    It is also true that some complaints are determined to be unfounded in the course of investigation. These flaws can result in occasional inaccuracies that may cause some companies to  appear to perform either better or worse than the actual experience of their customers. This table is therefore not a report of individual company performance, only one of consumer reporting about company performance. Companies with fewer than ten complaints in a given calendar year are not included in the table.