2007 Complaint Ratios for Various Insurance Companies

2007
Company Name Number of
Complaints
Premiums Complaints per
million of premium
Auto
Allied Prop & Cas Ins Co 10 21,671,000 0.46
American Family Mut Ins Co 17 85,489,000 0.20
Farm Bureau Mut Ins Co 13 87,719,000 0.15
Farmers Ins Co Inc 12  23,504,000 0.51
Nationwide Agribusiness Ins Co 10 47,668,000 0.21
Nationwide Mut Ins Co 17 51,091,000 0.33
Progressive Cas Ins Co 15 7,642,000 1.96
Progressive Northern Ins Co 11 102,586,000 0.11
State Farm Mut Auto Ins Co 33 229,979,000 0.14
Homeowners
Allied Prop & Cas Ins Co 12 21,967,000 0.55
Auto Owners Ins Co 11 6,370,000 1.73
Farm Bureau Mut Ins Co 11 31,788,000 0.35
State Farm Fire And Cas Co 17 117,436,000 0.14
Health
Bankers Life & Cas Co 31 42,846,000 0.72
Conseco Hlth Ins Co 12 25,993,000 0.46
Conseco Senior Hlth Ins Co 26 6,138,000 4.24
Coventry Hlth Care of IA Inc 17 144,936,000 0.12
Principal Life Ins Co 24 162,112,000 0.15
Time Ins Co 14 29,290,000 0.48
United Healthcare Ins Co 76 193,981,000 0.39
Wellmark Health Plan Of IA Inc 16 362,458,000 0.04
Wellmark Inc 198 2,065,885,000 0.10
Life
Aviva Life & Ann Co 13 113,561,000 0.11
Farm Bureau Life Ins Co 10 144,250,000 0.07
Metropolitan Life Ins Co 15 92,372,000 0.16

 

Important Note: Because companies often operate subsidiary companies with similar names for different market segments, sometime consumers misidentify the company against which they are filing a complaint.    It is also true that some complaints are determined to be unfounded in the course of investigation. These flaws can result in occasional inaccuracies that may cause some companies to  appear to perform either better or worse than the actual experience of their customers. This table is therefore not a report of individual company performance, only one of consumer reporting about company performance. Companies with fewer than ten complaints in a given calendar year are not included in the table.