2008 Complaint Ratios for Various Insurance Companies

2008
Company Name Number of
Complaints
Premiums Complaints per
million of premium
Auto
Allstate Ins Co 11 14,100,000 0.78
American Family Mut Ins Co 21 82,890,000 0.25
Farm Bureau Mut Ins Co 18 88,868,000 0.20
Farmers Ins Co Inc 10 22,114,000 0.45
Nationwide Mut Ins Co 11 43,754,000 0.25
Progressive Northern Ins Co 16 108,839,000 0.15
State Farm Mut Auto Ins Co 42 235,596,000 0.18
Homeowners
Allied Prop & Cas Ins Co 11 8,267,000 1.33
Amco Ins Co 19 40,308,000 0.47
American Family Mut Ins Co 13 39,864,000 0.33
State Farm Fire And Cas Co 35 124,773,000 0.28
Health
Bankers Life & Cas Co 28 41,394,000 0.68
Connecticut Gen Life Ins Co 13 9,285,000 1.40
Coventry Hlth Care of IA Inc 29 159,604,000 0.18
Guarantee Trust Life Ins Co 14 10,038,000 1.39
Principal Life Ins Co 21 131,320,000 0.16
Senior Hlth Ins Co of PA 17 5,692,000 2.99
Time Ins Co 10 27,795,000 0.36
UnitedHealthcare Ins Co 74 184,440,000 0.40
Wellmark Health Plan Of IA Inc 25 403,673,000 0.06
Wellmark Inc 226 2,013,832,000 0.11
Life
 Allianz Life Ins Co Of N Amer 14 69,049,000 0.20
Aviva Life & Ann Co 14 526,891,000 0.03
Bankers Life & Cas Co 21 59,479,000 0.35
Farm Bureau Life Ins Co 10 170,191,000 0.06
Metropolitan Life Ins Co 10 139,358,000 0.07

 

Important Note: Because companies often operate subsidiary companies with similar names for different market segments, sometime consumers misidentify the company against which they are filing a complaint.    It is also true that some complaints are determined to be unfounded in the course of investigation. These flaws can result in occasional inaccuracies that may cause some companies to  appear to perform either better or worse than the actual experience of their customers. This table is therefore not a report of individual company performance, only one of consumer reporting about company performance. Companies with fewer than ten complaints in a given calendar year are not included in the table.