2009 Complaint Ratios for Various Insurance Companies

2009
Company Name  Number of
Complaints 
 Premiums   Complaints per
million of premium 
Auto
American Family Mut Ins Co 23 83,589,000 0.28
Farm Bureau Mut Ins Co 14 97,562,000 0.14
Progressive Northern Ins Co 21 128,354,000 0.16
State Farm Mut Auto Ins Co 42 248,819,000 0.17
Viking Ins Co Of WI 10 8,982,000 1.11
Homeowners
State Farm Fire & Cas Co 44 138,499,000 0.32
Amco Ins Co 14 36,184,000 0.39
American Family Mut Ins Co 11 40,227,000 0.27
IMT Ins Co 10 13,787,000 0.73
Health
Ability Ins Co 13 4,146,000 3.14
Aetna Life Ins Co 13 52,780,000 0.25
Bankers Life & Cas Co 29 40,944,000 0.71
Conseco Hlth Ins Co 30 29,104,000 1.03
Coventry Hlth Care of IA Inc 21 170,189,000 0.12
Metropolitan Life Ins Co 11 37,992,000 0.29
Principal Life Ins Co 24 115,309,000 0.21
Time Ins Co 12 25,875,000 0.46
Transamerica Life Ins Co 10 21,050,000 0.48
UnitedHealthcare Ins Co 72 207,860,000 0.35
Wellmark Hlth Plan of IA Inc 44 295,275,000 0.15
Wellmark Inc 246 2,114,761,000 0.12
Life
Aviva Life & Ann Co 12 124,698,000 0.10
Bankers Life & Cas Co 16 57,690,000 0.28
Conseco Life Ins Co 12 1,713,000 7.01
Farm Bureau Life Ins Co 12 175,023,000 0.07
New York Life Ins Co 10 120,031,000 0.08

 

Important Note: Because companies often operate subsidiary companies with similar names for different market segments, sometime consumers misidentify the company against which they are filing a complaint.    It is also true that some complaints are determined to be unfounded in the course of investigation. These flaws can result in occasional inaccuracies that may cause some companies to  appear to perform either better or worse than the actual experience of their customers. This table is therefore not a report of individual company performance, only one of consumer reporting about company performance. Companies with fewer than ten complaints in a given calendar year are not included in the table.