These pages contain information on consumer complaints received at the Iowa Insurance Division. A "complaint" is a written expression of grievance against an insurance company. The Insurance Division does not differentiate between justified and unjustified complaints. Consumers are cautioned to not rely solely on these complaint ratios when buying insurance.
Ratios are generally only calculated for companies that have ten or more complaints. The "complaint ratio" means the number of complaints received at the Insurance Division per each million dollars of direct premium written by an insurance company in Iowa for a particular line of insurance.
Follow these links to get the data for the appropriate year:
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