How to File an Insurance Complaint

Experiencing problems with your insurance company, your insurance agent or simply not understanding the terms of an insurance policy can be frustrating. When you make a claim under an existing insurance policy, you expect that the insurer will do two things:

  1. Evaluate the claim
  2. Make a determination as to the benefits payable under the policy terms and Iowa law.

Sometimes, however, the company's actions may raise questions or be unclear to policyholders. Finding answers to your insurance questions may be a phone call away.

Please read the following information before filing a complaint*:
  1. The IID - How We Can Help
  2. Tips to Resolve a Complaint
  3. Complaint Information Checklist
  4. Services That the IID Cannot Provide
  5. Filing Complaints That Involve a Health Claim

You may submit a complaint about an insurance company or agent to the Market Regulation Bureau through the following methods:

  1. Download and print out the paper complaint form - This form is a PDF document; please read our information about working with PDF documents if you are unfamiliar with them.
  2. Submit your complaint through this web site - Consumers can submit a complaint about their agent or insurance company online through our web site.

*If you are a pharmacist and wish to file a complaint against a pharmacy benefit manager (PBM), follow these instructions.