Services That the IID Cannot Provide

The IID is unable to provide the following services:

  • Act as your lawyer or interfere in a pending lawsuit
  • Recommend an insurance company, agent or policy
  • Make determinations related to the facts of a case - For example the IID cannot (1) determine the value of damaged property or (2) conclude who was at fault in an accident.
  • Identify an insurance company with whom a particular person may have a policy
  • Determine eligibility for worker's compensation benefits: You must contact the Industrial Commissioner's Office at (800) 562-4692

If you are unsure if your question falls into these categories, contact our office for assistance at (515) 281-5705 or toll free at (877) 955-1212 8:00 am to 4:30 pm M-F, or e-mail


Return to 'Filing a Consumer Complaint'